Frequently Asked Questions

1)  The e-mail address you used in store does not allow the access to an online account (on Therefore, you must create a new account to log in online. Orders placed in the physical stores will not appear in this account.

2) If you have already subscribed to our newsletter, this does not mean you have an account on the That’s why to enjoy the best online shopping, we invite you to create your account.

3/If you receive a message that says your email address/password isn’t recognized, follow the steps below:

  • Make sure you are using the same email address and password you registered with – you may have more than one account so please check

  • Check that you don’t have your caps lock on in error and / or are using any special characters that you chose correctly

  • If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.

To modify your personal details (First name, Last name, Email, Phone number, adresses), please do so in your account section.

To delete your customer account and its related data, you can express your demand by contacting us

You can find all the information regarding our privacy policy on your personal data by clicking on the links below:

You can unsubscribe from the newsletter by clicking on the « Unsubscribe » link at the bottom of the newsletter emails you receive. You can also contact us

Please feel free to contact us for any other inquiry or if you haven't found the answer in this section