Informations légales

REFUND POLICY

Last update: 06/11/2026

In accordance with current legislation, and in particular articles L.221-18 to L.221-28 of the French Consumer Code, the Customer has a period of fourteen (14) days following receipt of the Product to exercise his right of withdrawal, without having to justify his decision or incur penalties. The Company has extended this legal period by sixteen (16) days, enabling the Customer to exercise his right of withdrawal within thirty (30) days from the date of receipt of the Products (this period begins the day after receipt of the Product, and if it expires on a Saturday, Sunday or public holiday, it is extended until the next working day).

In the case of an order for several Products delivered separately, or in the case of an order made up of multiple batches or parts whose delivery is staggered over a defined period, the lead time runs from receipt of the last Product in the batch or the last part.

To exercise their right of withdrawal, the Customer may:

-          either use:

a)       the withdrawal form provided in the appendix to these GTC; or

b)      the online functionality available by clicking on the “Return” section accessible at the bottom of the Website under the «Information » tab: the Customer is then invited to enter the order number and the email address used for the order, and to click on “Find my order”.

Where the Customer uses the online functionality, an acknowledgement of receipt of the withdrawal request will be provided on a durable medium, confirming the content of the request as well as the date and time of submission.

In cases (a) and (b) above, and in accordance with Article L.221-23 of the French Consumer Code, the Customer has a period of fourteen (14) days from notification of their decision to withdraw to return the relevant Product(s). The Company extends this statutory period by an additional sixteen (16) days, allowing the Customer to return the Product(s) within thirty (30) days from such notification.

The Products must be returned to the following address:

SED LOGISTIQUE

GERARD DAREL – Zone de Moimont – SED Bat B2 – Quai 93/94

1 rue Jean Jaurès

95670 MARLY LA VILLE

France

Return costs are borne by the Company for orders shipped to the following countries: mainland France (including Corsica), Martinique, Guadeloupe, Réunion, French Guiana, Mayotte, Saint Martin, European countries (including the United Kingdom and Switzerland), Algeria, the United States, Canada, Australia, and New Zealand.

If the Customer chooses not to use the prepaid return label provided by the Company for returns from the aforementioned countries, return costs shall be borne by the Customer.

Return costs shall be borne by the Customer for all other destinations.

The Customer bears the risk associated with returning the Products.

The Customer is advised to retain proof of postage until the refund has been processed.

-          or, for orders shipped within mainland France only, return the relevant Product(s) (excluding Products from Outlet sales and bedding items) within thirty (30) days from receipt of the Products, to GERARD DAREL stores located in mainland France, excluding corners, outlet stores and stores located in the following cities: Charleville-Mézières, Ajaccio, Périgueux, Tarbes, Annecy, Brest, Vannes, Lorient, Mâcon and Quimper. This list is provided for guidance only and may be updated from time to time. Customers are responsible for checking the applicable return procedures on the Website prior to visiting the store. Customers should contact the relevant store in advance and ensure they bring their delivery note along with the Product (s) to be returned.

In all cases, the Products must be returned in their original packaging, together with any accessories, and in a condition allowing their immediate resale. The Customer may be held liable for any diminution in value of the Products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.

Subject to the above conditions, the Company will reimburse the Customer for the price of the Product(s) returned.

If delivery costs were included in the order amount, they will be refunded at the amount of the standard delivery method.

The Company will reimburse the Customer for the said amount within fourteen (14) days following the date on which it was informed of the Customer's decision to withdraw. This reimbursement may be deferred until the Company has received the Products returned by the Customer, or until the Customer has sent proof of dispatch of the Products to the Company, whichever comes first.

It is specified that the refund will be made according to the method of payment used by the Customer at the time of ordering. In the event of payment with a voucher generated from our second-hand platform, the Customer will receive a voucher of equivalent value. Where payment was made using an e-gift card, the holder shall be recredited with the amount paid using the e-gift card. The e-gift card’s expiration date remains unchanged, and any remaining time before its expiration at the time of the refund is preserved.

Please note: The right of withdrawal cannot be exercised for contracts listed in articles L. 221-2 and L. 221-28 of the French Consumer Code, in particular:

-          Supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer's express prior agreement and express waiver of his right of withdrawal, when the service has been fully performed by the Company;

-          Supply of goods made to the consumer's specifications or clearly personalized;

-          Supply of goods liable to deteriorate or expire rapidly;

-          The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

-          The supply of goods which, after delivery and by their nature, are inseparably mixed with other products.