Legals

Last update: 11/04/2025

Refund Policy

The Customer has a period of thirty (30) days from the moment you received the package or picked it up at a pick-up station to return it totally or partially.

The products must be returned in their original packaging with their labels in a perfect state.

We advise you to keep the deposit, proof of your package until the reimbursment is complete.

Global-e is our e-merchant partner for orders sent outside of France.

If you have a Gerard Darel account, it is really easy. Please go to the 'My Orders' section of your Gerard Darel account. Click on the order you want to return, then click on the "Return" button" and follow the instructions.

If you don't have a Gerard Darel account you will need your Global-e order number displayed on the delivery form inside the parcel you received.

Once you get your Global-e order number please go to the return portal

Please note that you can't make a return before the ordre is dispatched.

In case of any problems please fill the form here.