Frequently Asked Questions
To finalize your order on our website, you can pay with any type of credit or debit card (Visa, Mastercard, Amex, Maestro). If you are using an iPhone, iPad, or Mac, you can also pay with Apple Pay.
We offer two express payment methods: Paypal & ShopPay.
All payments on our site are completely secure. Moreover, we never store any data related to your payment method on our site.
If an issue arises during the payment of your order, try validating your order from a different browser (Google Chrome, Mozilla Firefox, Internet Explorer, Safari) or attempt to proceed from a computer if you are using a tablet or smartphone.
If the problem persists, consider changing your payment method (VISA card, Paypal) or contact your bank for more information.
Yes, thanks to our partner Scalapay you can pay in 3 installments at no extra cost for orders delivered in France starting from €200.
No, for security reasons, we cannot accept orders via email or phone. We will never ask for sensitive information such as your banking details.
Once your order is confirmed, we cannot modify its content or related information. Please ensure to double-check your cart and your personal information before confirming your order.
Unfortunately, cancellation is not possible. However, you have the option to refuse the delivery of your package (by not picking it up or refusing delivery when the postal service attempts it) or return it to us (free of charge Metropolitan France) within 30 days.
If you choose either of these options, your package will be returned to us, and we will process a full refund for your order.
You can track the various stages of your order at any time by logging into your Customer Account and checking the details of your order.
We will also send you these updates via email, so please make sure to check your spam folder in case our emails end up there.
If one of these statuses appears on your order tracking, unfortunately, some or all of the products of your order can not be shipped.
This is likely due to a stock issue in our warehouses, possibly because several orders were placed within a short interval for the same item with limited availability.
As the complete order couldn't be fulfilled, we will refund the items that were not shipped.
