Frequently Asked Questions
Your order is prepared within 72 working hours in our warehouses, then passed to the carrier, according to the method of delivery and the country that you have chosen. *
* (This estimated delivery time does not apply to orders placed on the Seconde Main website ; please refer to the dedicated FAQ.)
Here below are the costs and expected delivery times for each area :
| Shipping country / zone | Delivery method | Cost | Timing |
|---|---|---|---|
| Metropolitan France + Corsica | Standard home delivery (Colissimo) | Free | 2 to 3 days |
| Metropolitan France + Corsica | Point Retrait Colissimo | Offerte | 2 to 3 days |
| Guadeloupe, Martinique | DHL Express | 35€ | 24h to 48h |
| EuroZone, Switzerland, UK | Standard home delivery (DHL) | Offerte | 2 to 5 days |
| EuroZone, Switzerland, UK | DHL Express | Price according to the destination country specified during checkout | 24h to 48h |
| Etats-Unis | DHL Express | Free | 24h to 48h |
So Colissimo Pickup: 10,000 post offices and 14,000 collection points throughout metropolitan France.
Global-e is our international e-commerce partner. Therefore, Global-e will handle all orders shipped outside of France. If you have any questions regarding deliveries to these countries, please fill the form here : https://service.global-e.com/yi/kb-tag/delivery-shipping
Before confirming your order, you can "Add a New Address" which will then automatically be taken into account.
If you have already placed your order, please contact our Customer Service :
For orders to be delivered in France: Contact page
For orders to be shipped outside of France: Global-e help centrer
If your package has been sent back to us, we will unfortunately not be able to send it again.
We will reimburse you as soon as we get the package, and you’ll be notified by an email.
If you completed your order and did not receive it yet, you can check the shipping status from your Customer Account or from the emails you received. If the status says « in course of preparation », your order is still being shipped.
If the status says « Despatched », your order is being processed by one of our delivery partners.
If the tracking of your order indicates that it is delivered and that you have not yet received anything, we invite you to contact our Customer Service :
For orders to be delivered in France: Contact page
For orders to be shipped outside of France: Global-e help centrer
This can happen when several orders were placed during the same time period for the same item for which the stock was low.
When this unusual event occurs, you will be notified by email (If you do not see the email in your inbox, please check your junk/spam mail) and reimbursed after few days according to the payment method you used.
If you received an article that does not correspond to your order, please contact our Customer Service :
For orders to be delivered in France: Contact page
For orders to be shipped outside of France: Global-e help centrer
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