Frequently Asked Questions
1) The e-mail address you are used in store does not allow the access to an online account (on gerarddarel.com). Therefore, you must create a new account to log in online. Orders placed in the physical stores will not appear in this account.
2) If you already subscribed to our newsletter, this does not mean you have an account on the gerarddarel.com. That’s why to envoy the best online shopping, we invite you to log in creating your account.
To modify your personal details (First name, Last name, Email, Phone number), please contact us by email at eshop@gerarddarel.com or by phone +33 1 80 06 98 75.
You can change your billing information on your Customer Account directly.
The information that you send us to fulfil your order is only used in the context of our business relationship. This information will not be shared with third parties or resold. In compliance with the law on Data Protection of 6 January 1978, you have a right of access and correction of personal data concerning yourself. Your bank information (bank cards) will only be used by Adyen, our partner for secure payment, in the context of your payment. We do not store any banking information concerning you.
You can unsubscribe from the newsletter by clicking on the « Unsubscribe » at the foot of the newsletter emails you receive. You can so send your request at eshop@gerarddarel.com.
To delete your customer account and its related data, you can express your demand by sending us an email at eshop@gerarddarel.com
