Frequently Asked Questions
If you think that your article has a defect, please contact us at eshop@gerarddarel.com with the following information :
Your order number or if you do not have it the date of your purchase
The name of the product / a photo of its label
One or two photos picturing the defect
We’ll reach back to you by email in 48h.
If you did your purchase in a store, we advise you to contact the latter.
If the article you desire is not available, it means the number of orders for this product has exceeded our stock on the e-shop.
You can enter your email to be notified when the product is back in stock. Click the size you’re requesting and then enter your email address in the box under “Notify me when this product is available.” Unfortunately, we cannot guarantee the item will be restocked, but we will let you know if it is.
You can also click on « Book in store » in order to check the availability of the product in a nearby shop and book it without obligation to buy.
Some items are available in stores before being available on the e-shop. We thank you for your patience and understanding before all the new collections items are available online.
If the article you’re looking for is from an older collection, it will only be available in outlets.
You can enter your email to be notified when the product is back in stock. Click the size you’re requesting and then enter your email address in the box under “Notify me when this product is available.” Unfortunately, we cannot guarantee the item will be restocked, but we will let you know if it is!
To do so, please click on the desired size and enter your email in the required field.
You can also click on « Book in store » in order to check the availability of the product size in a nearby shop and book it without obligation to buy.
If you are unsure about your size, please consider taking a size down.
If you wish more information, please check our « Size guide » or directly contact a store to be advised by one of our sales consultants.
The size worn by the model is, or will soon be, displayed on the product description.
We do not propose a retouch or repair service for the items on our e-shop. However, you can always contact us is you have any questions about the maintenance of your Gerard Darel products.
An extra button is offered with almost all of the Gerard Darel items designed with buttons.
Unfortunately, we cannot send you extra buttons as we do not own seperate pieces.
