Frequently Asked Questions
You have 30 days from the moment you received the package or picked it up at a pick-up station to return it totally or partially.
The products must be returned in their original packaging with their labels in a perfect state.
We advise you to keep the deposit, proof of your package until the reimbursment is complete.
1/ Delivery Country is France, Belgium or Luxembourg
For orders shipped to Metropolitan France, Belgium, and Luxembourg, a prepaid return label is available in your package.
Before using it you must declare your return online. Please go to the 'My Orders' section of your Gerard Darel account. Click on the order you want to return, then click on the "Return" button. Follow the steps, confirm : your return request is recorded. You can download there your return label in case the one in your package is missing or lost.
All that's left for you to do is drop off your package with its prepaid label at La Poste or a Colissimo relay point for France, or at DHL collection points for Belgium and Luxembourg.
2/ Delivery Country is NOT France, Belgium or Luxembourg
For orders placed before 2024/01/04, please follow instructions printed in your delivery form or contact our customer service : email@example.com
For orders placed since 2024/01/04, please go to the 'My Orders' section of your Gerard Darel account. Click on the order you want to return, then click on the "Return" button. Follow the steps, confirm : your return request is recorded. All that's left for you to do is to download and print your return label, prepare your package, and send it.
Please note that you can't make a return before the ordre is dispatched.
Since 2024, January 4th, Global-e is our e-merchant partner for orders sent outside France, Belgium and Luxembourg. Global-e will therefore deal with all shipping and return issues for Gerard Darel. In case of any problems please fill the form here
1/ For orders placed since 04/01/2024, returns are free from:
Belgium, Luxembourg and all EuroZone Countries
The United Kingdom
The return costs for other countries are the responsibility of the customer and will be indicated during the online registration of the return request.
Outside France, Belgium and Luxembourg, returns are handled by Global-e for Gerard Darel.
2/ For orders placed before 04/01/2024, returns are free from:
The United States
From other countries, return costs are the responsibility of the customer. Packages should be sent to:
For orders shipped to the UK:
90 King’s Road
London SW3 4TZ
For orders shipped to Europe outside Metropolitan France, Belgium, and Luxembourg:
Gerard Darel c/o SED LOGISTIQUE Retours WEB - SED Bat B2 Quai 93 / 94 - Zone de Moimont 1 rue Jean Jaurès 95670 Marly la ville France
Only possible for orders sent in Metropolitan France
At the exception of the Outlet and Bedlinen products, you can return your items in all the Gerard Darel shops in Metropolitan France.
Important: please note this option is not available for the below stores : Agen, Ajaccio, Amiens, Annecy, Bastia, Béthune, Brest, Calais, Lorient, Montélimar, Périgueux, Quimper, Reims, Rueil Malmaison, Tarbes, Vannes, Vincennes.
It is impossible to exchange an article that has been purchased on our website. However, you can return your entire order to be refunded, and reorder the article you desire.
Returns can take up to 2 to 5 working days to arrive. When delivered in our warehouses, our logistic team has up to 21 days to process the package.
You’ll receive a confirmation email once the reimbursment has been executed.
You’ll be refunded on the payment method you used for the purchase. The amount of time it will take for you to receive the credit is determined by your bank and the payment method used.