Frequently Asked Questions
You have 30 days from the moment you received the package or picked it up at a pick-up station to return it. The products must be returned in their original packaging with their labels in a perfect state.To return a product, please follow these three steps:
For orders shipped to Metropolitan France, Belgium, and Luxembourg, a prepaid return label is available in your package. If it is not present, we invite you to contact our Customer Service, and they will send one to you via email.
Outside of these areas, returns are at your expense, using the carrier of your choice.
Don't forget to include the return document (also available in your package).
All that's left for you to do is to drop off your return package with its prepaid label at La Poste or a Colissimo pickup point for France, or at DHL collection points for Belgium and Luxembourg.
In the case where the return is at your expense, the package should be sent to :
Gerard Darel SED Bat B2
Quai 93 / 94 Zone de Moimont
1 rue Jean Jaurès
95670 Marly la ville
We advise you to keep the deposit, proof of your package until the reimbursment is complete.
You can return your items in all the Gerard Darel shops in Metropolitan France, excepted in the following areas : Agen, Ajaccio, Amiens, Annecy, Bastia, Béthune, Brest, Calais, Lorient, Montélimar, Périgueux, Quimper, Reims, Rueil Malmaison, Tarbes, Vannes, Vincennes.
Returns are free of charge from France, Belgium or Luxembourg. Return label are included inside your parcel. If not, please refer to our return policy to edit it.
For other cases, you are responsible for any return shipping fees. Returns should be paid directly to the carrier of your choice.
Returns can take up to 2 to 5 working days to arrive.
When delivered in our warehouses, our logistic team has up to 14 days to process the package.
You’ll receive a confirmation email once the reimbursment has been executed. The amount of time it will take for you to receive the credit is determined by your bank and the payment method used.
Once your package has been returned and processed in our warehouse, you’ll be refunded on the payment method you used for the purchase. We invite you to check your bank account or PayPal account within 10 days in order to check if the reimbursment has been done.
It is impossible to exchange an article that has been purchased on our website. However, you can return your entire order to be refunded, and reorder the article you desire.
If you return the total of your order, we reimburse you the initial delivery fees as well. If you only return a part of your order, you will not be refunded for the initial delivery fees.