Frequently Asked Questions

IMPORTANT : For all contracts for the purchase and sale of GERARD DAREL Products where delivery takes place in a country other than France, the merchant of record on the Site is GLOBAL-E France SAS.

Therefore for any issue regarding your order shipped outside of France, you will need the Global-e order number. To obtain it, please send an email to eshop@gerarddarel.com, specifying 'Global-e order number' in the subject line. In the body of the email, please provide the details of your Gerard Darel order (email and order number beginning with GDUE).

• Where is My Order?

  
  

  Warning: Order tracking for deliveries outside of France is only possible with the Global-e order number.

  
  

• Can I add an item to my order?

  
  

• Can I remove an item from my order?

  
  

• Can my delivery address be changed?

  
  

• Can I change my billing address?

  
  

• Can you change the amount of my invoice?

  
  

• Can I cancel my order?

  
  

• Why was my order canceled?

  
  

• I have made a duplicate order

  
  

If you still have questions regarding your order please contact us here