Frequently Asked Questions
Your order is prepared within 48 working hours in our warehouses, then passed to the carrier, according to the method of delivery and the country that you have chosen.
Here below are the costs and expected delivery time for each area :
|Delivery via Relais Colis||Metropolitan France, Corsica, Monaco||Free||2 to 3 days|
|Colissimo||Metropolitan France, Corsica, Monaco||Free||2 to 3 days|
|Click & Collect Gerard Darel||France||Free||2 to 3 days|
|Chronopost||Metropolitan France, Corsica||10€||24h to 48h|
|DHL Express||Guadeloupe, Martinique||35€||24h to 48h|
|DHL||Germany, Belgium, Spain, Italy, Luxembourg, Netherlands||Free||2 to 5 days|
|DHL||Portugal, Irland, Romania||20€||2 to 5 days|
|DHL||Switzerland||Free||2 to 5 days|
|DHL||United Kingdom||Free||2 to 5 days|
|DHL Express||United States||Free||24h to 48h|
For Switzerland, the UK and the USA, please place your order from the dedicated websites in the currency of the country in question.
Customs Duties : Orders delivered outside the EU - including the UK - may be subject to additional customs duties and taxes. These charges are the responsibility of the recipient and may be requested at the delivery Please contact the authorities in the country of delivery for more information
Before confirming your order, you can "Add a New Address" which will then automatically be taken into account.
If you have already placed your order, please contact our Customer Service by email email@example.com or by phone at +33 (0)1 80 06 98 75 (Monday to Friday between 10:00 am to 6:00 pm)
If your package has been sent back to us, we will unfortunately not be able to send it again.
We will reimburse you as soon as we get the package, and you’ll be notified by an email.
If you completed your order and did not receive it yet, you can check the shipping status from your Customer Account. If the status says « in course of preparation », your order is still being shipped.
If the status says « Despatched », your order is being processed by one of our delivery partners.
If the tracking of your order indicates that it is delivered and that you have not yet received anything, we invite you to contact us by email at firstname.lastname@example.org or by phone from Monday to Friday from 10am to 6pm at +33 (0)1 80 06 98 75.
This can happen when several orders were placed during the same time period for the same item for which there was little stock left.
When this unusual event occurs, you will be notified by email (If you do not see the email in your inbox, please check your junk/spam mail) and reimbursed after few days according to the payment method you used.