Frequently Asked Questions
You have 30 days from the moment your order has been validated to return it. The products must be returned in their original packaging with their labels in a perfect state.To return a product, please follow these three steps:
1/ Report your return request
Go directly to the page dedicated to returns accessible or go to your customer account if you created one to access the page
Fill your order number and your email address to complete the request.
2/ Print the confirmation email or join the delivery note
Print the confirmation email and please attach it to your package
If you can't print the confirmation email, please use the delivery note instead.
3/ Prepare the return package and hand it in to the carrier
We advise you to keep the deposit, proof of your package until the reimbursment is complete.
The returns are at your expense with the carrier of your choice and should be done at the following address :
Gerard Darel
Web returns
90 King’s Road
London SW3 4TZ
UNITED KINGDOM
You can send back the products to a unique address in London 90 King's Road, London SW3 4TZ.
You are responsible for any return shipping fees. Returns should be paid directly to the carrier of your choice.
Returns can take up to 2 to 5 working days to arrive.
When delivered in our warehouses, our logistic team has up to 14 days to process the package.
You’ll receive a confirmation email once the reimbursment has been executed. The amount of time it will take for you to receive the credit is determined by your bank and the payment method used.
Once your package has been returned and processed in our warehouse, you’ll be refunded on the payment method you used for the purchase. We invite you to check your bank account or PayPal account within 10 days in order to check if the reimbursment has been done.
It is impossible to exchange an article that has been purchased on our website. However, you can return your entire order to be refunded, and reorder the article you desire.
