Refund policy

The Customer has a period of fifteen (14) working days from the date of receipt of the order to return the Products ordered without any reason or penalty.
For any return under the right of withdrawal, the following procedure should be fully respected:

  • the Customer will attach to his package a copy of the return email, previously completed and printed using the feedback form accessible from the customer section "My Orders" or via the section Help/Returns. No returns will be accepted without said return form duly completed.
  • The Products must be returned in the original packaging, with their labels, and any accessories, in perfect condition to:

    Gerard DAREL – Zone de Moimont - SED Bat B2 – Quai 93 / 94
    1 rue Jean Jaurès

  • Returns or exchanges will not be accepted in stores.
  • Risk and return costs are the sole responsibility of the Customer.
  • Any credit contracted on the site will not be refundable. It should be used in settlement of a subsequent purchase on the site.
  • Items from the Final Sale category can not be returned

Subject to the conditions stated above, THE OZ will refund the amount of the returned items inclusive of taxes to the Customer (price of the Product), excluding return costs. If shipping is included in the amount of the order, they will be reimbursed to the minimum amount of €4.50. The bank account of the customer will be credited said amount within fourteen (14) days from the return request; this time may be extended until receipt of the Products or proof of shipment thereof by THE OZ.