Frequently Asked Questions

The in-store credits are not viable on the e-shop or any corner stores (E.G: Galeries Lafayette, Printemps…)

Please bring the article back to the store it was purchased at to show the defect.

If the problem cannot be solved in the store, please contact Customer Service at customerservice@gerarddarel.com or by phone +1.212.226.4900.

Do not hesitate to add photos of the defect in your email.