Frequently Asked Questions
For full-priced items: you have 14 days from the moment you received the package or picked it up at a pick-up station to return it. The product must be returned in its original packaging, unworn, with labels attached and in a perfect state.
For SALE items: SALE items are FINAL SALE and are NOT returnable.
To return an eligible item, please follow these steps:
1/ Email US Customer Service
Send an email to customerservice@gerarddarel.com requesting a pre-paid UPS return label for your return. Please include the following in your email: order number and the name of the items that you’d like to return.
A member of our Customer Service Team will email you back during business hours with your pre-paid UPS return label once your return has been approved.
2/ Prepare the Return Shipment
Package the items that have been approved for return in the original packaging and in its original state. Include the packing slip from the original shipment.
Print the return label provided to you from Customer Service. Affix the return label to the outside of your package.
Drop the package off at your closest UPS drop-off center. Always ask for a drop-off receipt from the shipper
Yes, you can return your eligible items at our SoHo boutique in NYC at 145 Spring St.
We offer free returns for items that are eligible.
Returns can take up to 2 to 5 working days to arrive.
When delivered in our warehouses, our logistic team has up to 14 days to process the package.
You’ll receive a confirmation email once the reimbursment has been executed. The amount of time it will take for you to receive the credit is determined by your bank and the payment method used.
Once shipped, your return can take up to 2-5 working days to arrive at our returns location.
Once delivered to our returns location, our returns team has up to 14 days to process the package. You’ll receive a confirmation email once the reimbursement has been processed.
The amount of time it will take for you to receive the credit on your card is determined by your bank and the payment method used – please allow up to 10-15 business days.
It is impossible to exchange an article that has been purchased on our website. However, you can return your entire order to be refunded, and reorder the article you desire.
