Last update: 30/10/2023
In accordance with current legislation, the Customer has a period of fourteen (14) days following receipt of the Article to exercise his right of withdrawal, without having to justify his decision or incur penalties. The Company has extended this legal period by sixteen (16) days, enabling the Customer to exercise his right of withdrawal within thirty (30) days from the date of receipt of the Products (this period begins the day after receipt of the Products, and if it expires on a Saturday, Sunday or public holiday, it is extended until the next working day).
In the case of an order for several items delivered separately, or in the case of an order made up of multiple batches or parts whose delivery is staggered over a defined period, the lead time runs from receipt of the last item in the batch or the last part.
To exercise his right of withdrawal, the Customer is invited to notify the Company in writing of his decision to withdraw, before the expiry of the aforementioned withdrawal period, by means of an unambiguous statement (in particular using the standard withdrawal form attached to the GTCS). To do so, he may send a letter to the Company at the address given below, or an e-mail to firstname.lastname@example.org, or use the online procedure provided on the Site under the “Return” tab.
In accordance with current legislation, the Customer then has a period of fourteen (14) days following notification of his decision to withdraw to return the Product(s) concerned. The Company extends this legal period by sixteen (16) days, enabling the Customer to return the Product(s) concerned within thirty (30) days of said notification.
For all returns within the framework of the right of withdrawal, the procedure below must be fully and scrupulously respected:
The Customer must enclose with the parcel the returns form, completed and printed; it being specified that the return form is available:
a) via the “Return” tab on the Site, it being specified that the Customer must enter his order number and e-mail address; or
b) using the returns form accessible on the Site from the Customer Area - "My Orders" section.
c) in the delivery parcel containing the Customer’s order.
No returns will be accepted without a duly completed returns form.
Products must be returned in their original packaging, with any accessories, in a condition that allows them to be marketed immediately (the Customer may be held liable in the event of depreciation of the items resulting from handling other than that necessary to establish their nature, characteristics and proper functioning) to the following address:
DS FASHION GROUP
GERARD DAREL - Zone de Moimont - SED Bat B2 - Quai 93/94
1 rue Jean Jaurès
95670 MARLY LA VILLE
The cost of return shipment shall be borne by the Company. A return slip will be sent to the Customer by the Company, which the Customer must use to return the items concerned. If the Customer decides not to use this return slip, the cost of returning the goods will be borne by the Customer. The risks associated with the return are borne by the Customer.
Subject to the above conditions, the Company will reimburse the Customer for the price of the Product(s) returned.
If delivery costs were included in the order amount, they will be reimbursed at the amount of the standard delivery method.
The Company will reimburse the Customer for the said amount within fourteen (14) days following the date on which it was informed of the Customer's decision to withdraw. This reimbursement may be deferred until the Company has received the Articles returned by the Customer, or until the Customer has sent proof of shipment of the Articles to the Company, whichever comes first.