Legals

Last update: 30/10/2023

Refund Policy

The Customer has a period of fourteen (14) days following receipt of the Article to return the Products ordered, without having to justify his decision or incur penalties. 

For any return, the Customer is invited to notify the Company in writing of his decision to return the Products before the expiry of the aforementioned period. To do so, he may send a letter to the Company at the address given below, or an e-mail to eshop@gerarddarel.com, or use the online procedure provided on the Site under the “Return” tab. 

The Customer has a period of fourteen (14) days following notification of his decision to return the Product(s) concerned. 

For all returns within the framework of the right of return, the procedure below must be fully and scrupulously respected:

• The Customer must enclose with the parcel the returns form, completed and printed; it being specified that the return form is available:

  a) via the “Return” tab on the Site, it being specified that the Customer must enter his order number and e-mail address; or 

  b) using the returns form accessible on the Site from the Customer Area - "My Orders" section.

  c) in the delivery parcel containing the Customer’s order.

  
  

• No returns will be accepted without a duly completed returns form.

  
  

• Products must be returned in their original packaging, with any accessories, in a condition that allows them to be marketed immediately (the Customer may be held liable in the event of depreciation of the items resulting from handling other than that necessary to establish their nature, characteristics and proper functioning) to the following address:

GD SPRING,
Gerard Darel - SPRING STREET NY, 145 Spring Street
NY10012 New York - US.

Risk and return costs are the sole responsibility of the Customer. 

The Company will reimburse the Customer for the amount of the returned Products inclusive of taxes, excluding return costs within fourteen (14) days following the date on which it was informed of the Customer's decision to return. This reimbursement may be deferred until the Company has received the Articles returned by the Customer, or until the Customer has sent proof of shipment of the Articles to the Company, whichever comes first.