Frequently Asked Questions

Q: Payments & Invoices

Payments Invoices In case you still have questions regarding prices & payments please contact us here

IMPORTANT : For all contracts for the purchase and sale of GERARD DAREL Products where delivery takes place in a country other than France, the merchant of record on the Site is GLOBAL-E France SAS.

Therefore for any issue regarding your order shipped outside of France, you will need the Global-e order number. To obtain it, please send an email to eshop@gerarddarel.com, specifying 'Global-e order number' in the subject line. In the body of the email, please provide the details of your Gerard Darel order (email and order number beginning with GDUE).

Where is My Order?

Warning: Order tracking for deliveries outside of France is only possible with the Global-e order number.
Can I add an item to my order?
Can I remove an item from my order?
Can my delivery address be changed?
Can I change my billing address?
Can I cancel my order?
Why was my order canceled?
I have made a duplicate order

If you still have questions regarding your order please contact us here

Payments

What payment methods do you accept?

I’ve been charged twice for my order

Invoices

Can you change the amount of my invoice?

I need a copy of my invoice

In case you still have questions regarding prices & payments please contact us here